24/7 emergency water, mold & fire restoration (602) 909-7630

24/7 · water · mold · fire

Water Damage Restoration in Gilbert, AZ

Water on the floor, mold behind a wall, smoke in every room — when something goes wrong with your house, you need two things fast: someone who answers the phone, and someone licensed to fix all of it. Masizo Development & Restorations provides 24/7 emergency restoration for water, mold, fire, and smoke damage across Gilbert, Mesa, and the Phoenix Valley. We are IICRC certified, we hold a dedicated Arizona restoration license (AZ ROC #347030), and — unlike most restoration companies — we also hold a general contracting license (AZ ROC #336058), which means the crew that dries your home is the same company that rebuilds it.

Call (602) 909-7630 now if you have an active emergency. The rest of this page explains what happens after you do.

  • 28 years · since 1998
  • AZ ROC #336058
  • AZ ROC #347030
  • CA LIC #1107781
  • IICRC certified
  • Insured
  • BBB A+ accredited

First ten minutes

What to do in the first ten minutes

Before anything else, make the situation stop getting worse — but only if you can do it safely:

  1. Stop the water. For a burst pipe or failed supply line, close the main shutoff valve, usually near the hose bib at the front of the house or in the garage. For a single fixture, the angle stop under the sink or behind the toilet may be enough.
  2. Cut power to the wet area. If water is pooling near outlets, cords, or appliances, switch off the affected circuits at the breaker panel. If the panel itself is wet, leave it alone and stay clear.
  3. Call (602) 909-7630. Describe what you see. We will tell you what to do next and get a crew moving.

What you should not do is wait. Water keeps traveling after the leak stops — wicking up drywall, soaking baseboards, spreading under flooring into rooms that still look dry. The longer materials stay wet, the more has to be torn out, and the more likely mold becomes.

Dry-out to rebuild

One company dries it — and rebuilds it

Here is the problem with most restoration experiences: the mitigation company extracts the water, sets drying equipment, tears out the ruined drywall, and leaves. Now you own a house with open walls, bare subfloor, and a second project — finding a general contractor willing to take on a partial rebuild, learning the job from scratch, and coordinating with your insurer all over again.

We built our company specifically to close that gap. Masizo holds both an Arizona restoration license (AZ ROC #347030) and an Arizona general contracting license (AZ ROC #336058). The same company that handles the emergency handles the reconstruction: new drywall, texture, paint, flooring, trim, cabinetry — down to the final walkthrough. One point of responsibility, one documentation trail, no hand-off where your project can stall.

Our mitigation capabilities cover the full scope of an emergency:

  • Water extraction and structural drying with monitored equipment
  • Mold removal and remediation
  • Tear-out of unsalvageable drywall, insulation, carpet, and flooring
  • Pack-out: your belongings inventoried, packed, stored out of the work zone, and returned
  • Coordination of asbestos and lead testing when a home's age requires it before demolition

Water damage

Water damage restoration

In the East Valley, the water emergencies we see most often come from a handful of sources: supply lines and fittings that let go inside a wall, water heaters that fail, washing machine and dishwasher hoses, air-conditioner condensate lines that clog and overflow in the attic during the summer cooling season, and roof leaks that open up in monsoon storms.

Restoration professionals grade water losses by how contaminated the water is — from clean supply-line water, to gray water from appliances, to black water from sewage or outside flooding — and by how much of the structure it has saturated. Those gradings, set out in the IICRC's industry standards, determine what can be dried in place and what must be removed. Clean water caught quickly might mean drying equipment and patience; contaminated water or a long-unnoticed leak usually means controlled tear-out before drying begins.

Our sequence is the same either way: extract standing water, remove what cannot be saved, dry the structure with air movers and dehumidifiers, verify with moisture readings — then rebuild. If a roof leak caused it, we repair the roof too; see our roofing services.

Mold removal

Mold removal

Mold needs moisture, a food source, and time — and a wall cavity that stayed wet after a slow leak provides all three. By the time mold shows on the painted surface, there is usually more of it behind the drywall, which is why wiping down a stain never solves the problem.

Proper remediation, following the IICRC's mold-specific standard, means three things done in order: contain the work area so spores do not spread through the house, remove the mold along with the materials it has colonized, and — most importantly — find and fix the moisture source that fed it. Remediation without a moisture fix is a countdown to the next outbreak. Because we are also a plumbing-capable general contractor and roofer, the source gets repaired on the same job, not referred out.

Fire & smoke

Fire and smoke damage

Fire damage rarely stays where the fire was. Smoke and soot travel on air currents through the whole house, settling into textiles, cabinetry, and HVAC ductwork rooms away from the burn. A proper fire restoration therefore has two scopes: the structural one — tearing out and rebuilding what the fire took — and the cleaning one, removing soot and odor from everything the smoke touched.

We handle both, along with the pack-out of belongings that need off-site cleaning or safe storage while the rebuild proceeds. Rooms burned to the studs are reframed, re-insulated, rocked, and finished. Because the rebuild runs under our general contracting license, this is also the natural moment to improve a layout rather than merely put back what was there — many families use the reconstruction to fix what they never liked about the room. For larger-scale thinking, see home remodeling.

Insurance

Working with your insurance company

Most restoration jobs involve an insurance claim, and claims run on documentation. From the first site visit we photograph the damage, record moisture readings, and keep a written scope of what was removed and why. We share that record with your insurer and meet the adjuster on site when your claim is assigned.

Two honest notes, because you deserve straight answers on a bad day. First, your insurance company — not your contractor — decides what your policy covers; anyone who promises you a coverage outcome is guessing with your money. Second, speed matters to claims as much as to the structure: reporting promptly and mitigating the damage quickly is generally expected under most policies, which is one more reason not to let water sit over a weekend.

The first 24 hours

What the first 24 hours look like

  1. You call (602) 909-7630. Any hour. We ask what happened, where the water or damage is, and whether it is stopped; we dispatch from there.
  2. Assessment and documentation. We trace how far the damage actually extends — moisture meters find wet material the eye misses — photograph everything, and begin the record your claim will rely on.
  3. Mitigation. Extraction, tear-out of unsalvageable material, containment where mold or contamination is involved, drying equipment set and monitored until readings verify the structure is dry. Pack-out of belongings when the work zone requires it.
  4. Rebuild and walkthrough. Drywall, texture, paint, flooring, and trim restored under our contracting license, finishing with a room-by-room walkthrough with you.

Coverage

Serving Gilbert, Mesa, and the Phoenix Valley — around the clock

We respond across Gilbert, Mesa, Chandler, Queen Creek, San Tan Valley, Tempe, Scottsdale, Phoenix, Fountain Hills, and Paradise Valley. Our hours are exactly what the emergency requires: 24 hours a day, 7 days a week. The company behind the emergency line has been building and repairing Arizona homes for 28 years, and commercial property emergencies are handled as well — see commercial services.

Credentials, in plain text where you can check them: IICRC certified; Arizona restoration license AZ ROC #347030; Arizona general contracting license AZ ROC #336058; California license CA LIC #1107781; insured. You can read what past clients say on our reviews page, or contact us for non-emergency questions. For an active emergency, skip the form — call (602) 909-7630.

Good to know

Emergency questions, answered.

Are you really available 24 hours a day?

Yes. Our posted hours are 24 hours a day, 7 days a week, because pipes do not burst on a schedule. Call (602) 909-7630 whenever the damage happens — nights, weekends, and holidays included.

Will you work with my insurance company?

We photograph and document the damage from the first visit, share that record with your insurer, and meet the adjuster on site when one is assigned. Be aware that coverage decisions always belong to your insurance company — we give them the clearest possible picture of what happened.

What should I do right after I find water in my house?

If it is safe to reach, close the main water shutoff valve. If water is near outlets or appliances, switch off power to that area at the breaker panel. Then call (602) 909-7630. Do not wait for the water to dry on its own — drywall, baseboard, and flooring keep absorbing moisture long after the surface looks dry.

Can you fix the roof leak that caused the damage?

Yes. We are also a licensed roofing and general contractor (AZ ROC #336058), so the same company that dries your ceiling can repair the roof that soaked it — one job, one point of responsibility, and one set of documentation for your claim.

Can our furniture and belongings be moved out during the work?

Yes. We offer pack-out service: your furniture and belongings are inventoried, packed, moved out of the work area, and returned once the rooms are rebuilt.

Are you certified and licensed for this work?

Yes. We are IICRC certified, hold an Arizona restoration license (AZ ROC #347030) and an Arizona general contracting license (AZ ROC #336058), and we are insured. The restoration license covers the dry-out and remediation; the contracting license covers the rebuild.

How long does structural drying take?

Most dry-outs run a few days, but the honest answer is: until the moisture meters say the materials are dry. Drying time depends on how much water was released, how long it sat, and what it soaked into — concrete, wood framing, and drywall all release moisture at different rates. We measure instead of guessing.